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On winning labor dispute strategies: 46 new Labor Department SEADOs trained

 

CAGAYAN DE ORO CITY, 19 July - The Department of Labor and Employment Regional Office No. X (DOLE-X) together with the Regional Conciliation Mediation Board-X (RCMB-X) conducted a Basic Training for Single Entry Assistance Desk Officers (SEADOs) on 16-17 July 2019 at Marianne Suites Hotel, Cagayan de Oro City.

 

The two-day training was attended by forty six (46) participants coming from the DOLE and its attached agencies like NCMB, OWWA, ECC, RTWPB, POEA, NLRC-8th Division, NLRC-RAB-X, and NRCO.

 

Present to grace the activity was lawyer DOLE-X Regional Director Joffrey M. Suyao who encouraged the participants to do well and appreciate the value and benefits of Single Entry Approach (SEnA) Program in order to deliver excellent service to the public particularly the workers in the private sector.

 

“I am very pleased to meet all of you today and I just would like to thank RCMB-X led by Director Atty. Ligaya R. Lumbay for initiating this training. SEnA is our collaborative involvement to effect faster, fairer and inexpensive settlement of labor issues. I must say this (training) is essential for us to continuously serve our clients as expected,” said RD Suyao.

 

Suyao disclosed that DOLE-X maintains a “quality-service culture” and reiterated the importance of the Public Assistance and Complaint Desk Officers (PACDOs) to immediately respond to SEnA concerns.

 

PACDOs play important roles in improving quality of services delivered to customers, obtain client expectations and suggestions, and respond to customers’ needs within the mandate of the office.

 

Topics related to conciliation-mediation (con-med) were discussed by the speakers like the Republic Act 10361 (Kasambahay Law), Tenureship, Security Guards, Construction Workers, and Department Order No. 174.

 

RCMB-X presented the SEnA concept including process, employees’ compensation claims by Mr. Exequiel K. Salcedo III of the Employees Compensation Commission), and labor policies and remedies for overseas Filipino workers by Ms. Rhona Z. Fahigal of the Overseas Workers Welfare Administration.

 

Mr. Arnold Velasco, a ranking official of the Social Security System presented programs on policies, remedies, and process emphasizing that social security protection is “an international human right.” The agency is thankful to DOLE-X for its partnership in addressing the concerns of our workers.

 

He closed his presentation by ensuring that Filipino workers are provided their right to social security protection and that employers are obligated to pay the necessary contributions.

 

Meanwhile, TSSD Chief Atheneus A. Vasallo answered queries related to general labor standards.

 

RCMB-X Director II Lumbay highlighted in her talk that aside from knowing the process of handling SEnA Request for Assistance (RFA), a SEADO must be persistent in order to successfully help both requesting and responding parties arrive at amicable settlement.

 

“Always remember that it is important to possess the traits and qualities of a SEADO to achieve the main objective of SEnA”, she said.

 

The training was capped with a mock con-med performed by participants facilitated by RCMB-X Con-Med, Isobel B. Tabaniag, followed by a constructive critiquing from the co-participants.

 

SEnA is an administrative approach to provide a speedy, impartial, inexpensive and accessible settlement procedure of all labor issues or conflicts to prevent them from ripening into full-blown disputes.

 

End/Glenford C. Labial/DOLE-X

 

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Pool of speakers. DOLE-X Regional Director Atty. Joffrey M. Suyao (top left) delivers his message while RCMB-X Director Atty. Ligaya R. Lumbay (top right) discusses SEnA concept and proceedings. Mr. Arnold Velasco of Social Security System (bottom left) presents the agency’s programs to some 46 new SEADOs. 

 

Getting ready. Getting there. Some of the committed 46 new SEADOs pose with DOLE-X Regional Director Atty. Joffrey M. Suyao.

 

 

 

Action! New SEADOs are not just equipped with technical-analytical skills but with wit, and acting prowess as they present their mock cases. RCMB-X Con-Med Isobel B. Tabaniag shares her comments after the presentation.

 

EMPOWERMENT. SEADOs are given time to discuss their assigned group cases and present the same for critiquing. 

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2019-07-19
JOFFREY M. SUYAO




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