Press Releases
DOLE-X virtual SeNa conference settles P20K labor concern in 15 minutes

OROQUIETA CITY, MISAMIS OCCIDENTAL, September 21, 2020 --- The Department of Labor and Employment (DOLE-X) through its Provincial Field Office (PFO) in Misamis Occidental (Mis. Occ.) reports a 15-minute Single Entry Approach (SeNa) case settlement through an online/virtual platform in the amount of PhP 20,000.00.


DOLE-X Mis. Occ. PFO Chief Leonardo G. Rodrigo explained that the office continued to extend assistance to all workers despite the onset of COVID-19 pandemic where specifically, the conduct of SEnA conferences are now conducted thru the use of digital platforms, if available to all parties as stated in Department Order No. 214, Series of 2020 or the Guidelines on Processes and Proceedings Before the Office of the Secretary of Labor and Employment, Bureau and Regional Offices in areas under Community Quarantine. Chief Rodrigo highlighted that DOLE is more committed in extending help to people affected by severe economic crisis brought by the pandemic. Restrictions on mobility under community quarantine is not a limitation for government to continue its services and but rather strengthened to benefit the public.


Moreover, Rodrigo said that the office strictly observes all the minimum health and safety standards as prescribed by the Department of Health and the COVID-19 Inter-Agency Task Force.


The SeNa conference was facilitated by Desk Officer Conrad Miguel D. Atienza on 09 September 2020 between the respondent company, Unique Cable Network and complainant-employee who asked not to disclose his identity. The respondent-company represented by the Operations Manager, Zaldy M. Gumalang was advised not to physically appear for the hearing/conciliation because of the boarder quarantine restrictions to contain COVID-19 especially with the increased number of positive local transmission cases in Zamboanga del Sur where he is residing.


The complainant voluntarily resigned from his services as a technician and lineman of the said cable network for nine years since his services were reduced from being a full-time employee to an on-call work arrangement. He said his “no work-no pay” scheme cannot sustain the financial needs of his family and opted instead to look for other job offers.


The complainant filed a request for assistance to this office on the claim of underpayment of wages and non-payment of overtime pay. He explained that as a diligent and reliable employee, he only wanted to receive his entitlements based on the labor standards. He disclosed that since the start of the pandemic, their company instituted Flexible Work Arrangement (FWA) due to the decrease in the number of their customers and clients. As a consequence, wages of workers were reduced which adversely affected his family’s economic condition.


However, in the course of the conference, Desk Officer Atienza noted that there was no underpayment of wages after the respondent presented signed payrolls but still the employer insisted offering a monetary settlement in the amount of PhP 20,000.00 as directed by the owner of the company as form of assistance to workers affected by the pandemic. The request for assistance was immediately resolved when instantly the complainant agreed to receive the cash assistance at the company’s office in Tangub City.


The complainant gratefully said, “Dili ko kabalo unsaon pagpasalamat sa among companya ug sa DOLE. Nalipay ko ug dako nga bisan wala na diay koy dapat madawat pero gitagaan pa gihapon ko ug dakong kantidad sa akong kompanya. Samot na sa DOLE na bisan gakalisod ta sa atong sitwasyon tungod sa pandemya, nangita gyud ug pamaagi nga pwede para madayon ang conference ug kani ma-settle. Ang mga opisyal ug mga empleyado andam kanunay para sa mga tawo.” (I do not know how to thank my company and to DOLE. I am very happy that even though I am not entitled to receive my said claims, but the company still opted to give me a big amount of money. I am most thankful to DOLE that even if we are having a difficult situation due to the pandemic, they still look for alternative ways to proceed the conference and settle it. The officials and employees are always ready to help the people.)


DOLE-X continually observes and adheres to the safety measures and protocols in the prevention and transmission of COVID-19 not only to SeNa conferences but also in all frontline programs and services of the Department.


Mandated under Department Order No. 107, Series of 2010, SeNA is a 30-day mandatory conciliation-mediation services for all labor and employment cases. SeNa provides speedy, inexpensive and accessible settlement procedure for all complaints arising from employer-employee relationship.


End/Lorraine M. Roa/DOLE-X Mis. Occ. PFO



DOLE-X Mis. Occ. staff and Desk Officer Conrad Miguel D. Atienza (right) conducted SeNa conference to the complainant-employee and Unique Cable Network represented by the Operations Manager, Zaldy M. Gumalang through virtual conferencing on the 9 th of September 2020 at DOLE Mis. Occ. Provincial Field Office. (Photo Source: DOLE-X Mis. Occ. PFO)


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