Press Releases
One-Stop Service for OFWs, gains support from LGU-CDO Council

CAGAYAN DE ORO CITY --- The Department of Labor and Employment (DOLE-X) thru Assistant Regional Director Estrella U. Pahalla, on behalf of OIC-Regional Director Albert E. Gutib, heeded the invitation of the City’s Committee on Labor and Employment, chaired by Councilor Joyleen Mercedes L. Balaba on 29 January 2021 to elucidate on the re-installation of the One-Stop Service Center for OFWs in Northern Mindanao (OSSCO-NM) situated at Limketkai Mall.


Together with the other OSSCO-NM member agencies, Assistant Director Pahalla presented before the committee the briefer on the said program which houses in one venue the various government agencies in the region and converge their respective programs and services under the “one government approach” to continually improve the services due to the Overseas Filipino Workers (OFWs).


Assistant Director Pahalla highlighted that the OSSCO-NM is the government’s response to the need for a more integrated service delivery, easier access, more convenient and less costly service delivery to OFWs, a battle cry of the present administration to give due credit and acknowledgement to the noble sacrifices of the OFWs. President Rodrigo Roa Duterte directed all concerned frontline offices to establish the said one-stop shop nationwide through DOLE. Labor Secretary Silvestre H. Bello III issued Memorandum on the Implementation of One-Stop Service for OFWs, dated 5 August 2016 in support to the call to unify services for the OFWs. In the region, initiatives included discussions with the LKKS putting up of office furnishings by our private partner, signages and others; and furniture and fixtures by member agencies.


The City Sangguniang Panlungsod’s printed newsletter or “The Gavel”, dated 2 February 2021, stated among others, Councilor Balaba with Council members present, namely, Councilors Jocelyn Rodriguez and John Michael Seno approved the proposed ordinance authorizing City Mayor Oscar S. Moreno to enter into Memorandum of Agreement (MOA) with DOLE-X and the concerned government agencies on the reconstitution and revitalization of the OSSCO-NM.


The participation of the LGU-CDO will strengthen the partnership with the City Local Government Unit (LGU) thru its PESO with DOLE-X as emphasized by Chairperson Kagawad Balaba. The OSSCO-NM is seen as vital in assisting the OFWs in this new normal service delivery due to COVID-19 pandemic. 


Thus, the contributions of the OFWs in the country’s economic development shall be once again recognized, appreciated and highlighted.


With affirmations from the Committee on Labor and Employment and the endorsement to the Committee on Laws and Rules chaired by Councilor Ian Mark Q. Nacaya, this innovative mechanism to improve service delivery through a conglomerated service tucked in as one government approach by far is considered a milestone to celebrate.


The Philippine Overseas Employment Administration, Regional Extension Unit-X (POEA REU-X) as the lead agency of the OSSCO-NM is joined by Overseas Workers Welfare Administration (OWWA-X); Technical Education and Skills Development Authority (TESDA–X); Professional Regulations Commission (PRC–X); Maritime Industry Authority (MARINA–X); Philippine Health Insurance Corporation (PHIC–X); National Bureau of Investigation (NBI–X); Commission on Higher Education (CHED–X); Bureau of Internal Revenue, Regional Revenue No. 16 (BIR-RR-16); Cagayan de Oro City Police Office (COCPO); and the Cagayan de Oro City Local Government Unit (CDO LGU) through its Public Employment Service Office (PESO), with the DOLE-X as Secretariat to this august body. Indeed, nothing can beat improved services through a one government approach.


End/Mildred E. Dablio/DOLE-X






The OSSCO-NM member-agencies led by DOLE-X Director Albert E. Gutib (6 th from right) with the

CDO Sangguniang Panlungsod Session Hall during the special session with the Committee on Labor

and Employment, chaired by City Councilor Joyleen Mercedes L. (Photo source: MED/DOLE-X)


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